Frequently Asked Questions
When we speak with new patients or individuals interested in holistic medicine we get lots of great questions! Below we have included the answers to the most frequently asked questions we receive. If you don't see the information you're looking for please submit an inquiry and we will get back to you ASAP. Remember, there is no such thing as a silly question- we may even include it here to benefit others in the future.
1. Do you accept insurance?
This varies based on your physician and service provided:
Dr. Geis is considered out-of-network for all insurance providers at this time. Prior to your visit please contact your insurance provider to determine whether or not your plan will reimburse you for services provided by out-of-network physicians. You may also want to ask if they cover osteopathic manipulation treatment or trigger point injections. You will be responsible for payment in-full at the time of the appointment and our office will provide proper documentation for you to submit to your insurance if desired. We are unable to check individual plans and the patient is responsible for determining eligibility.
Dr. Kim and Dr. Cimoch currently accept the following insurance: Aetna, Anthem/BCBS, Cigna, Connecticare, Healthy CT (for patients under the age of 18 only) and United Healthcare- Oxford plans issued by the state of Connecticut. This list is subject to change and does not ensure individual coverage or eligibility. Prior to your visit please contact your insurance provider to determine whether or not your plan covers services provided by Naturopathic Physicians and if Dr. Kim is in-network for you. We are unable to check individual plans and the patient is responsible for determining eligibility.
The patient is responsible for payment of copay, coinsurance, and/or deductible costs per their insurance plan. If the visit is not covered, the patient will be responsible for payment in-full.
2. I don't have insurance/my plan doesn't cover the visit. What options do I have?
Financial situations are different for everyone and we would be happy to discuss self-pay options with you. Please contact us for more information.
3. What methods of payment do you accept?
We currently accept all major credit and debit cards, checks and cash. However we do not carry change at our clinic; if you pay more than required a credit will be issued for your next visit.
4. Can you treat my condition?
There are no gender or age restrictions on our services and treatments. Holistic medicine is able to treat a wide variety of issues so there is a great chance that we can help! However we will be working with you as a partner- your success will greatly depend on how committed you are to the plan we create and we cannot promise results. If, after speaking with you, we feel that you would better benefit from another service we will be happy to refer you to someone that specializes in treating your current condition. Also remember that, while worth it, natural healing takes time! Please click here to see if we have experience treating your specific health concerns.
5. How long will it take for me to see results?
This will depend on the conditions we are treating and your commitment to the program. However we cannot promise any specific result or benefit and timelines are different for everyone.
Benefits from naturopathy alone can sometimes be seen within a few weeks but we ask that you give the healing process a longer amount of time and keep realistic expectations. The underlying issues we treat often take months or even years to develop so they will take time to resolve; results are rarely achieved overnight.
Benefits received from acupuncture treatments differ based on the condition we are addressing. For example, balancing hormones may take several cycles of treatment to achieve regularity while nasal congestion due to a common cold can be relieved within hours of the treatment. With acupuncture consistency is key.
Osteopathic treatments are most effective when the inital treatments are given at weekly intervals. The OSTEOPATHIC Trial showed that median time to initial clinical response to OMT was 4 weeks, however depending on the chronicity of one's symptoms the time to inital response may vary. Initially we prefer to see our patients weekly, unless otherwise specified, until we reach a stage where the treatments can be spaced out- ultimately to the duration where patients no longer require treatments. Symptoms are more likely to remain controlled with patient cooperation including: continuing prescribed excersises, dietary changes and maintaing changes to lifestyle that your physician recommends. Advanced age, repetitive strain activities, poor posture or new injury may delay treatment response.
6. How often do I need to come back?
The number of sessions for our therapies is usually based on the issue(s) being treated and the patient's commitment to the program we create together. After the first consultation we will be able to give you a more accurate timeline.
The goal of naturopathic medicine is to treat your underlying issues instead of just the symptoms. This means that more sessions may be needed than if you were solely seeking treatment from conventional medicine. We would initially see you bi-weekly or monthly until you are comfortable with your program and seeing an improvement. After that visits can be scheduled on an as-needed basis, much like a visit with your general practitioner.
Acupuncture treatments are most effective when done consistently. Initially we prefer to see our patients weekly or bi-weekly until we reach the maintenance stage where you can come in as desired. This process will differ from patient to patient and will often take more time for patients seeking balance in hormonal cycles or assistance with achieving pregnancy. Some patients return if/when they have a flare-up in symptoms and some continue treatment regularly for overall wellness and relaxation benefits.
Osteopathic treatments differ based on the condition we are addressing and, especially if related to an injury, the amount of time it has existed. Relief may be found after one treatment however it often takes several cycles before balance is achieved and services are no longer required.
7. Can I combine treatments or services you provide?
This will depend on your current health conditions. Many benefits can be achieved by combining treatment types and we do recommend combined treatment plans for some of our patients. Your comfort is important to us so we will only recommend this option if we feel that your body will be able to accept and benefit from it. If you are interested in adding a service to your treatment plan please don't hesitate to ask during your appointment.
8. What do I need to bring for my first visit?
Please arrive 10-15 minutes early for the initial check-in process. Our new patient paperwork is available for download here. We request that you fill these out prior to your appointment and bring the completed, signed forms with you.
Please bring your insurance card (if applicable) and method of payment for check-out.
Although it is not required you are welcome to bring a copy of any relevant lab results/blood work from the last six months for our records.
If you are receiving acupuncture or osteopathic treatments please consider wearing loose, comfortable clothing.
Some of our patients do have sensitivities so we ask that you please try to refrain from wearing heavy scents or perfumes to your appointment.
9. What should I expect on my first visit?
Your experience will differ based on conditions and desired treatments. However the first visit generally lasts one hour and you will spend time discussing your health history and current situation with the doctor. After this the two of you will create a customized plan that can include: dietary/lifestyle changes, supplements/herbs, ordering lab work, addition of acupuncture/osteopathy treatments, etc. Please see our services page for more detailed information.
10. Can I bring my child(ren) with me?
We strive to make our facility family-friendly and enjoy having patients of all ages. While you are welcome to bring your child(ren) with you we ask that you do not allow them to leave the waiting area or leave them unsupervised at any time during the visit. Our staff are not responsible for supervising your child(ren) during your visit. There are toys and books available in the waiting area and your child(ren) may bring these into the treatment room with you if desired. However please note that during acupuncture and osteopathic treatments you will be sitting/laying on a treatment table for 45 minutes to over an hour; it may be difficult to stop the treatment process if you need to get up and assist your child(ren) if they need your attention.
We also have a water container in our waiting area that has potential to spill if children play with it. Please do not let your child(ren) play with the container- although we have disabled the side with hot water we want to make sure they are safe from spills/tipping of the container.
11. What is your perfume/fragrance policy?
To respect the sensitivities of our patients and staff members we ask everyone to please refrain from wearing scented products to your visit, even if they may not seem noticeable to you. This includes, but is not limited to: perfume, body spray/mist, cologne, aftershave, scented hand/body lotion and scented hair products.
Given that chemically-sensitive individuals may react to different products with widely varying degrees of severity it is difficult to ensure a consistently comfortable and accommodating environment for everyone. Even so, it is our desire to minimize the presence of chemicals and fragrances as much as possible and we appreciate your support!
For our chemically-sensitive patients, please note that we may use essential oils or other natural scents for healing therapies. If you have any sensitivities to those, or other products you encounter in our office, please let us know.
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12. What is your no-show policy?
To maintain our standard of providing consistent, positive healing experiences we request that appointment cancellations be brought to our attention by phone or email no later than 24 hours prior to the scheduled visit. This notice gives us time to offer other patients the opportunity to see our physicians, and to spend as much time as possible with our scheduled patients.
A no-show or late cancellation for visits with Dr. Geis will result in a bill for half of the office visit amount, and will be based on the scheduled treatment type.
A no-show or late cancellation for visits with Dr. Kim and Dr. Cimoch will result in a bill for $50.00.
If you are over 15 minutes late for your appointment, you will be asked to reschedule and billed the fee specified above. If the appointment was missed due to an emergency or sudden illness, please contact our office as soon as you are able. Exceptions may be made on a case-by-case basis at the discretion of your physician.
13. How do I access my onpatient portal?
The onpatient portal is accessed by invitation only. Upon scheduling your first visit, you will receive an email with instructions on how to confirm your account and create your personal password. If you did not receive this email, or if you would like us to resend the invitation, please contact our office by phone or email. Once you are set up you can log in any time by visiting www.onpatient.com
14. I forgot my onpatient username/password. What do I do?
Your username is the email address we have on file for you at our office. If you are unsure which email address you gave us, please contact us and we can look that up for you. Please note that we are not able to give this information to anyone other than the patient or their legal guardian.
For security purposes, we are unable to view or reset passwords on your behalf. Instead, go to https://www.onpatient.com/account/password_reset/ and enter your email address to start the recovery process.
15. I have a question regarding my onpatient portal. Who should I contact?
Our office staff is able to assist with basic questions regarding your onpatient portal. However, the portal is hosted and supported by DrChrono, and their team are the experts! Please visit their onpatient FAQ page for assistance. If you are unable to find an answer to your question, you can submit a request to receive a response from one of their team members.
Please do not share any personal health information with DrChrono. As they are an external party, we cannot be held responsible for interactions with their staff. However, if you have a negative experience please contact us with a screenshot of the conversation so that we can forward it to our representative.